Terms & Conditions

The Cab Solution provides chauffeur-driven transportation and vehicle rental services.

Our services may include:

• Local city travel
• Airport transfers
• One-way and round-trip journeys
• Outstation travel
• Multi-city trips
• Corporate travel
• Events and special transportation requirements

Vehicle availability depends on the selected service, date, location, and operational availability.

When you make a booking, you must provide accurate information, including your name, contact details, pickup location, destination, travel date, time, and passenger details.

A booking is considered confirmed only after confirmation from The Cab Solution.

We may contact you to verify booking details when necessary.

The fare shown or communicated at the time of booking is based on the selected vehicle, journey type, distance, duration, and applicable service charges.

Depending on the booking, additional charges may apply for:

• Tolls
• Parking
• State or entry permits
• Other government charges
• Additional waiting time
• Additional distance
• Services requested after confirmation

Any applicable additional charges will be communicated where reasonably possible.

Outstation fares may be calculated using the applicable minimum-distance or minimum-day requirements for the selected vehicle and journey.

The applicable fare calculation will be communicated during booking or confirmation.

For multi-day journeys, the customer may be responsible for the applicable minimum daily distance even if the actual distance travelled is lower.

We aim to provide the vehicle and service selected during booking.

If the selected vehicle is unavailable due to operational reasons, we may provide a similar or suitable replacement vehicle.

Driver and vehicle details may be shared with the customer before or during the journey.

Passengers must follow reasonable safety instructions given by the chauffeur.

Passengers must not:

• Damage or misuse the vehicle
• Smoke inside the vehicle
• Carry illegal or prohibited substances
• Engage in threatening or abusive behaviour
• Overload the vehicle beyond its permitted capacity

The chauffeur may refuse or stop a journey where passenger behaviour creates a serious safety risk.

Passengers should carry luggage appropriate for the selected vehicle.

The available luggage capacity depends on the vehicle.

The Cab Solution may refuse luggage that is excessive, unsafe, or unsuitable for the selected vehicle.

Passengers should be ready at the confirmed pickup time.

Additional waiting time may result in additional charges where applicable.

If the passenger cannot be reached or does not arrive at the pickup location within the applicable waiting period, the booking may be treated as a no-show.

Cancellation charges, if applicable, depend on the type of booking and how close the cancellation is to the scheduled pickup time.

Any applicable cancellation charges will be communicated at the time of booking or cancellation.

Refunds, where applicable, will be processed using the original payment method or another appropriate method.

Requests to change the pickup time, date, route, vehicle, or other booking details are subject to availability.

A change may affect the fare or cancellation conditions.

Payment may be made through the payment methods made available by The Cab Solution.

Where an advance payment is required, the booking may not be confirmed until the required payment has been received.

Any remaining amount must be paid according to the booking terms communicated to the customer.

Unless specifically included in the quoted fare, tolls, parking charges, permits, taxes, and other applicable government or road charges may be payable separately.

We take reasonable steps to maintain our vehicles and provide reliable service.

However, unexpected events such as vehicle breakdowns, severe weather, road closures, traffic restrictions, accidents, government restrictions, or other circumstances beyond our reasonable control may affect a journey.

Where possible, we will try to arrange an alternative vehicle or suitable solution.

Customers are responsible for providing accurate booking information and following applicable laws and reasonable instructions during the journey.

Customers may be responsible for damage to the vehicle caused intentionally or through misuse.

We will take reasonable care in providing our services.

However, we are not responsible for delays, cancellations, or losses caused by circumstances beyond our reasonable control, including severe weather, road closures, traffic restrictions, government actions, accidents, or other unforeseen events.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Your personal information is handled according to our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, and when it may be shared.

We may change our services, fares, policies, or these Terms from time to time.

The latest version published on our website will apply to future bookings from its stated Effective Date.

These Terms are governed by the applicable laws of India.

Any dispute will be handled in accordance with applicable law and by the competent courts having jurisdiction.

For questions about bookings, payments, cancellations, or these Terms, please contact us.

Last Updated: September 2026