Privacy Policy

When you use our services, we may collect:

• Your name
• Mobile number
• Email address
• Pickup and drop-off locations
• Travel date and time
• Number of passengers
• Selected vehicle or service
• Booking and journey details
• Payment or transaction reference details
• Information you provide when contacting us
• Basic information about your device and use of our website

We only collect information that is reasonably necessary to provide and manage our services.

We may use your information to:

• Create and manage your account
• Process and confirm bookings
• Assign a vehicle and chauffeur
• Contact you about your booking
• Provide pickup, journey, and service updates
• Process payments and refunds
• Provide customer support
• Send invoices and receipts
• Improve our services and website
• Prevent fraud or misuse
• Meet legal, tax, accounting, and regulatory requirements

When a booking is assigned, we may provide the chauffeur with information necessary to complete the journey.

This may include your name, contact number, pickup location, destination, pickup time, and other relevant booking information.

This information is provided only for legitimate booking and service purposes.

We may contact you by phone, SMS, email, WhatsApp, or other available communication methods regarding your booking or account.

These communications may include booking confirmations, pickup information, driver or vehicle details, payment information, invoices, and customer-support messages.

Payments may be processed through banks, UPI services, payment gateways, or other payment providers.

We do not ask you to provide your banking password, UPI PIN, or card security code to us.

Payment providers may process your information according to their own privacy policies.

Our website may use cookies or browser storage to:

• Keep you signed in
• Remember your preferences
• Support booking functionality
• Improve website performance and security

You can manage cookies through your browser settings. Some website features may not work properly if certain storage is disabled.

The Cab Solution does not sell or rent your personal information to advertisers or data brokers.

We may share necessary information with:

• Assigned chauffeurs or vehicle operators
• Payment and banking service providers
• Communication service providers
• Website and technology service providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies when required by law

We only share information that is reasonably necessary for the relevant purpose.

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online service can guarantee complete security. You should also take reasonable steps to protect your account information and login credentials.

We keep personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent misuse, and comply with applicable legal and financial requirements.

When information is no longer required, it may be deleted or securely disposed of where appropriate.

Subject to applicable law, you may request to:

• Access information we hold about you
• Correct inaccurate information
• Request deletion of your information where legally permitted
• Withdraw consent where processing is based on consent
• Raise a privacy-related complaint

Some information may need to be retained where required by law or for legitimate business or legal purposes.

Our booking services are intended to be used by adults.

Parents or guardians should make and manage bookings involving children or minors where appropriate.

We do not knowingly use our services to directly collect personal information from children for independent bookings.

We may send service-related communications necessary for your booking or account.

Where promotional communications are sent, you may opt out where applicable.

Opting out of promotional messages will not prevent us from sending important information relating to an active booking or service.

Our website may use third-party services such as payment providers, maps, communication services, authentication services, or other tools.

These providers may have their own privacy policies, which may apply to information they process.

We may update this Privacy Policy when our services, practices, or applicable laws change.

Any updated version will be published on this page with a revised Effective Date.

If you have questions, concerns, or requests regarding your personal information, please contact us.

Last Updated: September 2026